Who Are We?
Well-networked and resourceful, we bring a combined and diverse knowledge and expertise from experience across a range of industries and interests. With Jo’s organisational skills, knowledge of efficient work practices, keyboard skills and firm grasp of the English language, and Mark’s quality assurance experience and attention to detail, we demonstrate a strong focus and commitment to client satisfaction by providing tailored, professional and quality services whilst continuously exceeding high standards. We gain contemporary insights into current affairs, national trends and issues by regularly producing transcriptions from recent recordings of interviews and conversations.
Our cohesive, harmonious and supportive working relationship allows us to successfully meet client service level agreements, key performance indicators, satisfaction and expectations, turnaround times and specifications. As innovators and critical thinkers with mature and flexible attitudes, we both bring advanced problem-solving skills and strong work ethics to deliver quality results.
Jo has 35 years of experience in business management and office administration across the industries of real estate, finance and insurance, timber and construction, manufacturing, leisure, agrifood, sales and marketing to local, state and federal government departments including Human Services and Education.
Jo is your admin support, transcriptionist, resume writer, content developer and project manager.
Mark has extensive experience working in various manufacturing industries including automotive and industrial coatings, timber and forestry and manufacturing. Mark focuses on quality assurance, streamlining processes and productivity improvement enabling accurate and reliable services and resulting in ultimate client satisfaction.
Mark is your proofreader and assures top quality before it hits your inbox.
Our Capabilities:
We are a preferred contractor and supplier for repeat clients due to:
- Advanced written skills in editing, writing and designing, and implementing and monitoring systems
- Interpretation and presentation of complex information into a clear, concise and complete format
- Efficient office administration including managing projects, financials, accounts, documents and records
- Human resources management including induction, leadership, training, payroll and coordination of teams
- Experience in systems compliance to standards and legislation for HR, WH&S, Quality, (ISO and APVMA) & VET
- Reliability and flexibility to successfully manage objectives and meet timelines to budget
Holding a full financial membership with the Australian Association for Virtual Industry Professionals, along with qualifications including Diploma of Business, Diploma of Quality Auditing, Certificate IV in Training and Assessment and Certificate IV in Work Health and Safety, it is our mission to provide accurate, reliable, efficient services and solutions to improve our clients’ efficiency, productivity, success and profitability, focusing on professional development and continuous improvement whilst striving for excellence in everything we do.
Providing essential administrative and support services remotely through the use of digital tools and technology, we deliver services including:
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Holding a full financial membership with the Australian Association for Virtual Industry Professionals, along with qualifications including Diploma of Business, Diploma of Quality Auditing, Certificate IV in Training and Assessment and Certificate IV in Work Health and Safety, it is our mission to provide accurate, reliable, efficient services and solutions to improve our clients’ efficiency, productivity, success and profitability, focusing on professional development and continuous improvement whilst striving for excellence in everything we do.
